4/10 Poor
Lorna, Orangeville
Travelled with partner
2 Sept,2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel del Pescador advertises services it does not have- and even worse, the faulty wiring , faulty and/ or faulty internet and minature rooms constructed from moving cartons make it dangerous to even charge any of your devices. At check in I had to change rooms three times in order to get a room where the AC worked, the television worked or the WiFi worked. Finally I thought I had found a room that might be possible to at least have internet only to get a false signal - nothing would load on my iPhone which was fried from the faulty wiring . The hot tubs are just bathtubs, no jets worked and there was a seeer smell from the washroom that permeated the damp, slippery tiles. When I went to the office to tell them of my experiences the next morning the manager who thought I couldn’t understand Spanish called me a very rude word and saying “ these Americans come here and they want everything like their home. Why do they come here?” This hotel puts up a good front, the reception area is very well designed with state of the art hardware. Don’t be fooled. This hotel is dangerously in need of basic safety maintenance. Do not go to this hotel. It is isolated and falsely advertised what you will get. There are many beautiful boutique hotels in Ajijic for much lower prices that are safe and beautiful . Don’t be fooled like my husband and I were by their misleading claims of a luxury spa resort. This is the first time I have submitted a negative review, but others need to know this.
Lorna
Stayed 2 nights in Aug 2024
