8/10 Good
Hardik
Travelled with family
11 Jan,2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently had the pleasure of staying at Novotel, and I must commend the team for their outstanding service. A special mention goes to Duty Manager Ankit Chakraborty, who went above and beyond to make my stay truly memorable.
From the moment I checked in, Ankit’s professionalism and must commend the team for their outstanding service. A special mention goes to Duty Manager Ankit Chakraborty, who went above and beyond to make my stay truly memorable.
From the moment I checked in, Ankit’s professionalism and warm demeanor stood out. He ensured that all my needs were met promptly and took the time to address even the smallest details with great care. Whether it was offering helpful recommendations, ensuring a smooth check-in experience, or resolving queries with efficiency, Ankit displayed an exceptional level of dedication to guest satisfaction.
His genuine hospitality and personalized attention made me feel valued and cared for throughout my stay. It’s rare to encounter someone so committed to creating a positive experience for guests, and Ankit’s efforts truly elevated my impression of Novotel.
I highly recommend this hotel not only for its excellent amenities and comfort but also for the unparalleled customer service led by individuals like Ankit Chakraborty. I look forward to staying here again in the future!
Hardik
Stayed 2 nights in Jan 2025