4/10 Poor
Rachael
Travelled with partner
27 Oct,2024
Liked: Staff & service
Disliked: Property conditions & facilities
I recently stayed at this property in room 7, and I wanted to share some feedback regarding my experience.
Firstly, I’d like to commend the hotel’s excellent location and the warmth of the staff, who made us feel welcomed from the moment we arrived. However, I must express my concern about the state of the accommodations, as they are in dire need of refurbishment.
Unfortunately, the room was cold and damp, with visible signs of mould that appeared to be painted over. The towels felt damp to the touch, and we found an old blood stain on the valance, dirt under the taps, and peeling flooring in the bathroom. Additionally, the wallpaper in the bedroom was bubbling, and there was a crack in the door concealed by a fire alarm sign. The furniture looked poorly assembled, the bed was quite hard, and the small, high window provided little view and was largely obscured by condensation.
While we understand that the building is old and appreciate some creaking floorboards, the overall lack of maintenance was disheartening. I experienced mild allergic reactions, including a chesty cough, which contributed to a restless night. I intended to discuss these issues at checkout, but unfortunately, due to the very early time we chose to vacate, the reception was unattended.
While we chose not to voice our concerns during our stay, we felt that without significant updates to the rooms, we could not recommend the hotel to others.
Rachael
Stayed 1 night in Oct 2024
