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"Excellent location. Friendly staff. Clean room. "

"This hotel has become one of my favourites to stay in for a short trip to JB. Mall does not have a great variety of stores but Book Xcess is worth spending some time in. I also really like the water dispenser initiative, perhaps the hotel can also consider only giving out disposable toiletries on request to further protect the environment. Breakfast was quite good too. "

"Redeemed a club room stay and it was lovely. Good location, close to alot of malls and haidilao is just downstairs. Will be back! "

"Roomy n clean. Relaxing "

"Amazing. The rain shower water pressure is strong and the room is spacious with good city view."

"Impeccable customer service from reception to room service to makan kitchen staff to concierge… everyone was very courteous and friendly. "

"Great location, next to the CIQ / Train Station. Convenient and located next to malls. However hard to get Private Hired Cars (Grab), and have to book at the Komtar JBCC. Great room with a view with the seaview."

"mention to the staff of my son birthday and they send a birthday cake slice to the room. Appreciate "

"Stay was simple as it was only a single-night stay. It was an apartment-like hotel but we got fairly disappointed that lots of amenities were not found within the unit. Website published the provision of plenty of amenities. However, we had to request for very basic amenities such as toilet hand soap/hand wash! We were even informed that toothbrushes are not provided. It would be fine if toothbrush kit are not provided if is an serviced apartment style accom but the accom publicise itself as a hotel. To have unavailability of basic amenities sounds below expectation. In the end, we were provided with bar soaps for hand washing and toothbrushes were in fact available as well. I suppose the staff needs to be better equipped with their product knowledge in answering to guests’ inquiry as misinformation and miscomm were our biggest disappointing aspect of the experience. Nonetheless, the whole unit was very clean and comfortable to be in for a short stay. It was in fact too large when we booked for stay for 4 (2A2C). The living room kitchenette dining area was really spacious, to our surprise. Overall, we still enjoyed our stay and would not mind to be back again. This time round, we will know what we need to pack when we were to stay with them again."